My venus bio is a web platform, accessible at the address operated by Valdie M., company name my venus bio, address Rue de la Clef, Boîte 6 – 7000 Mons, registered with the Banque Carrefour des Entreprises under number 846803169 whose intra-community VAT number is BE846803169. The Seller’s e-mail address is:

On the Site, the Seller offers for sale various items (the “Item(s)”) that any user of the Site, satisfying the corresponding eligibility conditions, may purchase online (the “Customer(s)”).

These General Terms and Conditions of Sale apply, without restriction or reservation and to the exclusion of all other conditions, to all sales of Articles concluded by the Seller to Customers. They are intended to govern their contractual relationship.

In particular, they specify the conditions for ordering, payment, delivery and management of any returns of the Articles ordered by the Customer.

The Customer acknowledges that he/she has the capacity to contract and acquire the Articles, declares that he/she has read and accepted these General Terms and Conditions of Sale by ticking the box provided for this purpose before the implementation of the online ordering procedure. to be confirmed – the general conditions must also be sent to their mailboxes at the time of order]

Article 1 – The Articles

The main characteristics of the Articles of which the Customer is required to be informed before any order is placed are presented on the Site.

The photographs and graphics presented on the Site, in particular illustrating the Articles, are not contractual and do not engage the responsibility of the Seller.

The offers of the Articles are within the limits of the available stocks as specified at the time of placing the order and are offered for sale for the following territories: European Union.

In the event of an order to a territory other than the European Union, the Customer is the importer of the Product(s) concerned. Customs duties or other local taxes or import duties or state taxes may then be payable and are the responsibility of the Client and are the sole responsibility of the latter. The Seller reserves the right to refuse any order outside the European Union without having to justify it.

Article 2 – Orders

The choice and purchase of an Item is the sole responsibility of the Customer, it is the Customer’s responsibility to check the accuracy of the order and to immediately report any errors.

The sale will only be considered final after the Seller has sent the Customer confirmation of acceptance of the order by email.

Article 3 – Prices

The Articles are sold at the prices appearing on the Site at the time the order is recorded by the Seller. Prices are expressed in euros and include all taxes (excluding any taxes provided for in the last paragraph of Article 1).

The prices take into account any discounts that may be granted by the Seller on the Site. They are firm and non-revisable during their period of validity as indicated on the Site, the Seller reserves the right, outside this period of validity, to modify the prices at its discretion at any time.

The prices do not include the costs of processing, shipping, transport and delivery, which are invoiced in addition, under the conditions indicated on the Site and calculated before placing the order. The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is sent electronically by the Seller and delivered to the Customer when the Articles are ordered.

Article 4 – Terms of payment

The price is payable by secure payment, according to the following terms and conditions:

By credit card: Maestro, Visa, MasterCard.

Payment data is exchanged in encrypted mode.

The Seller shall not be obliged to deliver the Products ordered by the Customer if the latter does not pay the price in full under the conditions indicated above. Payments made by the Customer shall only be considered final after the Seller has actually collected the sums due.

In addition, the Seller reserves the right, in the event of non-compliance with the above-mentioned payment conditions, to suspend or cancel the delivery of orders placed by the Customer.

Article 5 – Deliveries

5.1. Place of delivery

The Articles ordered by the Customer are delivered in the European Union and in the territories mentioned in the third paragraph of Article 1 to the address indicated by the Customer when ordering on the Application.

Except in special cases or unavailability of one or more Items, the ordered Items are delivered in a single delivery.

Deliveries are made by independent carriers, to the address mentioned by the Customer at the time of the order and to which the carrier will be able to easily access. The Customer is informed that the carriers do not guarantee delivery to the floor.

In any case, the carrier is required to deliver the order to a natural person designated by the Customer against signature: the carrier does not deposit packages. Delivery and the risk of loss or damage to the Articles are constituted by the transfer to the Customer or to a third party designated by him upon taking physical possession or control of the Article.

5.2. Shipping costs

The order includes delivery charges calculated according to the address given by the Customer and the delivery method chosen by the Customer at the time of the order.

In the event of a particular request from the Customer concerning the conditions of packaging or transport of the ordered Articles, duly accepted in writing by the Seller, the costs related to this request will be the subject of an additional specific invoice.

5.3. Delivery times

The processing and delivery times specified on the Application and/or when placing the order are only indicative.

However, in the event that the ordered Articles have not been delivered within 30 days after the indicative delivery date, for any reason other than force majeure or the Customer’s fault, the sale may be cancelled at the written request of the Customer. The sums paid by the Client will then be returned to him at the latest within fourteen days following the date of termination of the contract, excluding any compensation or withholding.

The Seller is not liable for any delay in delivery and this situation cannot give rise to the payment of damages to the Customer.

5.4. Reservations

In the event of damage or spoliation noted on the Articles upon delivery, the Customer must make written, precise and quantified reservations on the delivery note, dated and signed, and notify the carrier and the Seller within 24 hours. Failing this, the Articles are deemed to have been delivered in good condition and no claim may be made by the Customer.

It is expressly agreed that, where applicable, the digital signature affixed by the Customer or by any person designated by the latter on a tracking computer terminal (PDA) presented by the carrier upon delivery of the order shall be authentic and may be validly opposed to it in the context of any procedure, for the purposes of proof.

Where the Customer has himself undertaken to use a carrier of his own choice, delivery is deemed to have been made as soon as the Articles ordered by the Seller have been delivered to the carrier. The Customer then acknowledges that it is the carrier’s responsibility to make the delivery and has no recourse in warranty against the Seller in the event of failure to deliver the transported Articles.

Article 6 – Right of withdrawal

In accordance with the legal provisions in force, the Customer has a period of 14 days from the receipt of the Article to exercise his right of withdrawal from the Seller, without having to justify reasons or pay any penalty, for the purpose of exchange or refund, provided that the Articles are returned in their original packaging and in perfect condition within 14 days following notification to the Seller of the withdrawal decision.

Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.) allowing them to be remarketed in new condition, accompanied by the purchase invoice. Damaged, dirty or incomplete items are not accepted.

The process and the withdrawal form are available at the end of the general terms and conditions of sale. make hyperlink – the form is at the end of the document].

In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the returned Item(s) and the related delivery costs shall be refunded. The Seller is not required to reimburse the additional costs if the Customer has expressly chosen a delivery method other than the less expensive standard delivery method offered. The return costs remain the responsibility of the Customer.

The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Items returned by the Customer under the conditions provided for in this article, or of receipt by the Seller of proof of shipment of the goods, using the same means of payment, and at no cost to the Customer.

The Customer may not exercise the right of withdrawal for the supply of goods made to the Customer’s specifications or clearly personalised, or for the supply of sealed goods which cannot be returned for health or hygiene protection reasons and which have been unsealed by the Customer after delivery.

Article 7 – Guarantee – Seller’s liability

The Articles sold by the Seller shall automatically and without additional payment, regardless of the right of withdrawal, in accordance with the legal provisions of:

the legal guarantee of conformity; and
the legal warranty due to hidden defects that make or reduce the use of the sold Product so much that the Customer would not have acquired it or would only have given a lower price if he had known them.
The Seller’s liability shall not be engaged in the following cases:

non-compliance with the legislation of the country in which the Articles are delivered; and
in the event of misuse, professional use, negligence or lack of maintenance on the part of the Customer, such as normal wear and tear on the Article, accidents or force majeure.
In the event of lack of conformity, the Seller shall provide for the replacement of the Article, if necessary by a similar article.
In the event of a hidden defect, the Customer has the choice of returning the Item and having the price returned to him, or keeping the Item and having part of the price returned to him, as it will be arbitrated by experts.

Article 8 – General data protection regulations

The Seller complies with the General Data Protection Regulations.

The personal data requested from the Customer are exclusively those necessary for the processing of his order and the preparation of invoices, in particular.

The conditions for the processing of personal data by the Seller are specified in the Personal Data Policy accessible here. make the hypertext link – in this policy it is necessary to specify the duration and modalities of storage]

This data may be communicated to any partners of the Seller responsible for the execution, processing, management and payment of orders.

The Client has a permanent right of access to modify, rectify and oppose any information concerning him/her.

The Customer may exercise his rights by writing to the following email address: or to the following postal address: Rue de la Clef, Boîte 6- 7000 Mons

A response to the Client’s request will be sent within 30 days.

Article 9 – Intellectual property

The content of the Site is the property of the Seller and its partners and is protected by Belgian and European laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

Article 10 – Applicable law – Language

These General Terms and Conditions of Sale and the transactions resulting from them are governed by and subject to Belgian and European law.

In the event that these conditions are translated into one or more foreign languages, the French text alone shall prevail in the event of a dispute.

Article 11 – Disputes

In the event that a dispute concerning the validity, performance or interpretation of this Agreement is brought before the civil courts, it shall be submitted to the exclusive jurisdiction of the Belgian courts, the judicial district of Hainaut, to which jurisdiction is expressly attributed.

The Client is informed that he may in any event resort to conventional mediation or any alternative dispute resolution method (conciliation for example) in the event of a dispute.

Article 12 – Pre-contractual information – Customer acceptance

The Customer acknowledges having received, prior to placing his order, in a readable and understandable manner, these General Terms and Conditions of Sale and all necessary information and intelligence, and in particular:

the essential characteristics of the items ordered, taking into account the communication medium used and the items concerned;
the price of the Articles and related costs (e.g. delivery);
in the absence of immediate performance of the contract, the date or time limit by which the Seller undertakes to deliver the ordered Goods;
information relating to the identity of the Seller, its postal, telephone and electronic contact details, and its activities, if not apparent from the context;
information on legal and contractual guarantees and their implementation;
the possibility of using conventional mediation in the event of a dispute;
information relating to the right of withdrawal (existence, conditions, time limit, modalities for exercising this right and standard withdrawal form), costs of returning the Articles, termination modalities and other important contractual conditions.
The fact of ordering on the Site implies full acceptance and acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who waives, in particular, to rely on any contradictory document, which would not be enforceable against the Seller.


Right of withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen days, except for the legal exceptions provided for and mentioned above.

The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, physically take possession of the property.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (e. g. letter sent by post, fax or email). You can use the sample withdrawal form but it is not mandatory.

For the withdrawal period to be respected, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Withdrawal effects

In the event of your withdrawal from this contract, we will refund you for all payments received from you, including delivery charges (except for additional charges arising from the fact that you have chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will refund using the same method of payment as you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not result in any cost to you.

We may defer the refund until we have received the property or until you have provided proof of shipment of the property, whichever comes first.

You must return or return the goods without undue delay and, in any event, no later than fourteen days after you have informed us of your decision to withdraw from this contract. This deadline is deemed to have been met if you return the property before the expiry of the fourteen-day deadline.

You will have to bear the direct costs of returning the property.

You are only liable for the depreciation of the property resulting from manipulations other than those necessary to establish the nature and characteristics of the property.

LINK TOWARDS Withdrawal Form



The protection of your personal data is extremely important to us.

This document informs you of your rights and what we do with your personal data, in accordance with the European Data Protection Regulation.

1. Responsible for your data

The person responsible for processing your data is the company MY VENUS BIO with its headquarters in Mons, Rue de la Clef, Boîte 6 – 7000 Mons, registered with the Crossroads Bank of Companies under number 0846.803.169.

2. Persons concerned by the privacy policy.

The policy on the protection of personal data concerns all natural persons (and data of legal persons insofar as they include data of natural persons). The processing of your data concerns the use, in any form whatsoever, of your data and includes any use covered by the European Regulation on the protection of personal data.

3. Your personal data

We process the personal data you provide us by filling in the form via the website, namely:

your name
your first name
your email address
your telephone number
the addresses you specify as delivery address and/or billing address.
This information is stored and processed to the extent necessary to respond to your order and maintain contact with you.

4. Personal computer data

The processing of orders may involve the computer processing of the following data.

Your IP address, the type of operating system, operating system lamp, browser used, duration of visit to the website, pages viewed, links you click on and, more generally, any action on the website.

We use cookies to make your navigation easier.

5. Use of personal data

Personal data is used to:

receive, process and execute your orders
allow us to contact you
establish statistics on the use of our products and services

6. Protection of your personal data

We make every effort to protect your personal data, either personally or through the subcontractors with whom we work.

They use modern means of protection to guarantee up-to-date security (use of passwords, firewalls, anti-virus, etc.).

7. Transmission of data to third parties

We do not disclose your personal data to third parties for commercial or marketing purposes, whether free of charge or not, except for the purposes of our own company in the context of the relationship with you.

We must of course transmit your personal data to our suppliers, carriers, and more generally, any person involved in the execution of the sale and order.

8. Right of opposition

You have the right at any time to object to the use of your personal data.

9. Subcontractors

We ensure that our subcontractors comply with the provisions of this personal data protection policy.

10. Retention of your personal data

In the event of a visit to the site without an order being finalized, we keep your personal data for a period of one year.

In the event of an order, or in any other case where a contract has been concluded between you and us, we retain your personal data for a period of ten years from the end of the execution of the order or contract (this period corresponds to the limitation period for contractual actions).

11. Right of access

You have the right to request, at any time, a right of access to the personal data that we process about you.

If necessary, you can request a correction.

12. Portability

You may ask us to transfer the personal data you have provided to us to a third party.

13. Point of contact

For any queries regarding the processing of your personal data, you can write to the following email address:

We will respond as soon as possible, but no later than 30 days.

14. Complaint

If you have a complaint about the processing of your personal data, you can contact the data protection authority, rue de la Presse 35 at 1000 BRUSSELS, by e-mail: